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Senate Bill 1074 of the 77th Legislature established requirements in the Texas Code of
Criminal Procedure that Law Enforcement agencies must have a detailed written policy that implements a process by
which complaints may be filed and provides public education relating to the complaint process. The Humble Police
Department has an extensive policy manual that governs the actions of its employees and details acceptable and
unacceptable practices as well as provides information on this site and pamphlets in the lobby of the Humble Police
Department explaining the citizen complaint process.
The Importance of Your Complaint
The Humble Police Department recognizes that the community has the right to expect fair, effective,
and impartial law enforcement services. To ensure that this obligation is met, allegations of misconduct that are
brought to the departments attention must be documented, investigated and properly adjudicated to ensure the public's
confidence in its police department.
Furthermore, Humble Police Department employees must be protected against false and unjustified allegations of misconduct.
Indeed, police officers must be free to exercise their best judgment and initiate action in a reasonable, lawful and
impartial manner without fear of reprisal. At the same time, however, they must always observe and respect the rights
of all people and be accountable for their actions.
Complaint Procedures
The complaint process is designed to deal with each case factually and fairly. Citizens who file
complaints will be treated respectfully and accusations against an agency employee will be taken seriously. All
complaints will be investigated thoroughly and all findings will be based on impartial evidence collected during the
investigation.
The employee(s) named in the complaint will, at some point, be required to respond to the specific allegations made
against them. Complainants need not be concerned, however, that they will be subject to retribution for initiating
a complaint, as there are procedures in place to prevent this.
Complainants who have current criminal or traffic charges pending should be aware that the internal review process deals
solely with matters of departmental policy and the conduct of the agency employees. Regardless of the outcome of the
internal investigation, existing criminal or traffic charges must be dealt with through the proper courts.
Formal Complaint Process
In order to file a formal written complaint, the complaint must be done in person by the
complainant at the Humble Police Station located at 310 Bender Ave Humble, Texas, 77338.
An on duty Patrol supervisor will assist you with the process.
Dispositions
After a thorough investigation, the complaint will be classified into one of the following
dispositions:
Exonerated: The allegation is true, but the behavior was lawful and proper.
Unfounded: The allegation is either false or not factual.
Not Sustained: Insufficient evidence exists to either prove or disapprove the allegation.
Sustained: Sufficient evidence exists to prove the allegation.
Misconduct Not Alleged in Complaint: A violation not originally mentioned by the complainant is discovered during
the investigation.
The Chief of Police will make the final determination about the disposition of the case and will notify you of his
decision in writing.
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Copyright Humble Police Department © 2009 All Rights Reserved
Location: 310 Bender Avenue Humble TX 77338
Phone: 281.446.7127 - Emergency: 9-1-1
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